Interpretation and Definitions:
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Your Order Cancellation Rights
After the order has been processed, the Goods are immediately sent to our fulfillment department for shipping. Orders that have been shipped cannot be cancelled and will not be refunded.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@goldenteatox.com
By visiting this page on our website: https://goldenteatox.com/pages/contact-us
The process will take 10 to 45 days depending on the issuing bank of the credit card. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods are not used and not damaged.
- The Goods must have the receipt and proof of purchase.
The Goods can be returned :
- The wrong Goods were sent by the merchant.
- The Goods were damaged in shipping.
- The Goods are tampered.
- The Goods are defective.
- The item was not delivered on the agreed time.
The following Goods cannot be returned :
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
The process will take 10 to 45 days depending on the issuing bank of the credit card and will start from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Dubai, Airport Free Zone, 2W M027 United Arab Emirates
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
We only replace items if they are defective or damaged due to our error on manufacturing. If the Goods are damaged by your side we cannot provide refund or exchange.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
This applies in case the Goods coincide with the conditions of returns.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@goldenteatox.com
By visiting this page on our website: https://goldenteatox.com/pages/contact-us